Privacy and Cookie Policy for arttravel.ae
Last Updated: January 1, 2026
1. Introduction
ART TRAVEL LLC (trade license number 110137), having its registered office No. 101-536, Al Zahra Techno Centre, Al Raffa, Dubai, United Arab Emirates ("we", "us", "our", or "Company") is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arttravel.ae (the "Website"), make bookings, or interact with our services. Please read this policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We comply with applicable data protection laws, including:
2. Who We Are
Company Name: ART TRAVEL LLC
Trade License No.: 110137
Registered Address: office No. 101-536, Al Zahra Techno Centre, Al Raffa, Dubai, United Arab Emirates
Email: info@arttravel.ae
3. Information We Collect
We collect and process various types of personal information to provide and improve our services:
3.1 Information You Provide Directly
Last Updated: January 1, 2026
1. Introduction
ART TRAVEL LLC (trade license number 110137), having its registered office No. 101-536, Al Zahra Techno Centre, Al Raffa, Dubai, United Arab Emirates ("we", "us", "our", or "Company") is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arttravel.ae (the "Website"), make bookings, or interact with our services. Please read this policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We comply with applicable data protection laws, including:
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
- Dubai International Financial Centre (DIFC) Law No. 5 of 2020 (if applicable)
- Any other relevant UAE data protection regulations
2. Who We Are
Company Name: ART TRAVEL LLC
Trade License No.: 110137
Registered Address: office No. 101-536, Al Zahra Techno Centre, Al Raffa, Dubai, United Arab Emirates
Email: info@arttravel.ae
3. Information We Collect
We collect and process various types of personal information to provide and improve our services:
3.1 Information You Provide Directly
| Category | Examples |
|---|---|
| Identity Information | Full name, date of birth, nationality, gender, passport number, Emirates ID, copy of passport/ID |
| Contact Information | Email address, phone number, residential address, billing address |
| Payment Information | Credit/debit card details (processed securely through our payment gateway), billing information |
| Travel Information | Booking details, travel dates, accommodation preferences, special requests, dietary requirements, frequent flyer numbers |
| Traveler Information | Names and details of all Travelers in your booking (including passport and visa information) |
| Communications | Records of correspondence with us, complaints, feedback, survey responses |
| Account Information | If you create an account: username, password, booking history, preferences |
3.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
When you visit our Website, we may automatically collect:
| Category | Examples |
|---|---|
| Technical Data | IP address, browser type and version, time zone setting, operating system, device type |
| Usage Data | Pages viewed, clickstream data, referral source, time spent on pages, navigation paths |
| Cookies and Similar Technologies | Cookie preferences, session data, analytics information (see Section 11 - Cookie Policy) |
3.3 Information from Third Parties
We may receive information about you from:
4. How We Use Your Information
We use your personal information for the following purposes:
We may receive information about you from:
- Travel agent or other third parties platform to confirm bookings
- Travel agent or other third parties platform making bookings on your behalf
- Social media platforms if you interact with our social media pages
4. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Processing Bookings | Performance of contract | Identity, Contact, Traveler, Payment |
| Communicating with You | Performance of contract, Legitimate interests | Identity, Contact, Communications |
| Payment Processing | Performance of contract | Identity, Payment |
| Customer Support and Complaints | Performance of contract, Legal obligation | Identity, Contact, Traveler, Communications |
| Fraud Prevention and Security | Legitimate interests, Legal obligation | Identity, Payment, Technical |
| Compliance with Laws | Legal obligation | All relevant categories |
| Improving Our Services | Legitimate interests | Technical, Usage |
| Marketing (with consent) | Consent | Identity, Contact, Preferences |
| Corporate Bookings | Performance of contract | Identity, Contact, Corporate details |
4.1 Specific Uses Explained
5. Legal Bases for Processing (For UAE and International Customers)
Under UAE data protection law and applicable international standards, we process your personal data based on:
- To fulfill your bookings: We share your information with travel agent or other third parties platform, hotels, and other suppliers to confirm and manage your travel arrangements.
- To comply with supplier requirements: Hotels and other suppliers require traveller information (passport details, names) to comply with local laws and registration requirements.
- To process payments: We share necessary information with payment card companies to process your payments securely.
- To communicate important information: We send booking confirmations, updates, changes, and pre-travel information.
- To handle complaints and disputes: We investigate and resolve issues raised during or after your travel.
- To prevent fraud: We verify cardholder identity and monitor for suspicious transactions.
5. Legal Bases for Processing (For UAE and International Customers)
Under UAE data protection law and applicable international standards, we process your personal data based on:
| Legal Basis | Explanation |
|---|---|
| Performance of a Contract | Processing necessary to fulfill your booking and provide travel services |
| Compliance with Legal Obligations | Processing required to comply with UAE laws, court orders, or regulatory requirements |
| Legitimate Interests | Processing for fraud prevention, security, service improvement, and business operations (provided your rights do not override these interests) |
| Consent | Processing for marketing communications and optional cookies (you may withdraw consent at any time) |
6. Sharing Your Information
We share your personal information with the following categories of recipients:
6.1 Travel Suppliers
We share your personal information with the following categories of recipients:
6.1 Travel Suppliers
2025 © ArtTravel
Al Mararr 2, office 107, Dubai, UAE
Private policy
Terms & conditions