Privacy and Cookie Policy for arttravel.ae
Last Updated: January 1, 2026
1. Introduction
ART TRAVEL LLC (trade license number 110137), having its registered office No. 101-536, Al Zahra Techno Centre, Al Raffa, Dubai, United Arab Emirates ("we", "us", "our", or "Company") is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arttravel.ae (the "Website"), make bookings, or interact with our services. Please read this policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We comply with applicable data protection laws, including:
2. Who We Are
Company Name: ART TRAVEL LLC
Trade License No.: 110137
Registered Address: office No. 101-536, Al Zahra Techno Centre, Al Raffa, Dubai, United Arab Emirates
Email: info@arttravel.ae
3. Information We Collect
We collect and process various types of personal information to provide and improve our services:
3.1 Information You Provide Directly
1. Introduction
ART TRAVEL LLC (trade license number 110137), having its registered office No. 101-536, Al Zahra Techno Centre, Al Raffa, Dubai, United Arab Emirates ("we", "us", "our", or "Company") is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arttravel.ae (the "Website"), make bookings, or interact with our services. Please read this policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
We comply with applicable data protection laws, including:
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
- Dubai International Financial Centre (DIFC) Law No. 5 of 2020 (if applicable)
- Any other relevant UAE data protection regulations
2. Who We Are
Company Name: ART TRAVEL LLC
Trade License No.: 110137
Registered Address: office No. 101-536, Al Zahra Techno Centre, Al Raffa, Dubai, United Arab Emirates
Email: info@arttravel.ae
3. Information We Collect
We collect and process various types of personal information to provide and improve our services:
3.1 Information You Provide Directly
| Category | Examples |
|---|---|
| Identity Information | Full name, date of birth, nationality, gender, passport number, Emirates ID, copy of passport/ID |
| Contact Information | Email address, phone number, residential address, billing address |
| Payment Information | Credit/debit card details (processed securely through our payment gateway), billing information |
| Travel Information | Booking details, travel dates, accommodation preferences, special requests, dietary requirements, frequent flyer numbers |
| Traveler Information | Names and details of all Travelers in your booking (including passport and visa information) |
| Communications | Records of correspondence with us, complaints, feedback, survey responses |
| Account Information | If you create an account: username, password, booking history, preferences |
3.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
When you visit our Website, we may automatically collect:
| Category | Examples |
|---|---|
| Technical Data | IP address, browser type and version, time zone setting, operating system, device type |
| Usage Data | Pages viewed, clickstream data, referral source, time spent on pages, navigation paths |
| Cookies and Similar Technologies | Cookie preferences, session data, analytics information (see Section 11 - Cookie Policy) |
3.3 Information from Third Parties
We may receive information about you from:
4. How We Use Your Information
We use your personal information for the following purposes:
We may receive information about you from:
- Travel agent or other third parties platform to confirm bookings
- Travel agent or other third parties platform making bookings on your behalf
- Social media platforms if you interact with our social media pages
4. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Processing Bookings | Performance of contract | Identity, Contact, Traveler, Payment |
| Communicating with You | Performance of contract, Legitimate interests | Identity, Contact, Communications |
| Payment Processing | Performance of contract | Identity, Payment |
| Customer Support and Complaints | Performance of contract, Legal obligation | Identity, Contact, Traveler, Communications |
| Fraud Prevention and Security | Legitimate interests, Legal obligation | Identity, Payment, Technical |
| Compliance with Laws | Legal obligation | All relevant categories |
| Improving Our Services | Legitimate interests | Technical, Usage |
| Marketing (with consent) | Consent | Identity, Contact, Preferences |
| Corporate Bookings | Performance of contract | Identity, Contact, Corporate details |
4.1 Specific Uses Explained
5. Legal Bases for Processing (For UAE and International Customers)
Under UAE data protection law and applicable international standards, we process your personal data based on:
- To fulfill your bookings: We share your information with travel agent or other third parties platform, hotels, and other suppliers to confirm and manage your travel arrangements.
- To comply with supplier requirements: Hotels and other suppliers require traveller information (passport details, names) to comply with local laws and registration requirements.
- To process payments: We share necessary information with payment card companies to process your payments securely.
- To communicate important information: We send booking confirmations, updates, changes, and pre-travel information.
- To handle complaints and disputes: We investigate and resolve issues raised during or after your travel.
- To prevent fraud: We verify cardholder identity and monitor for suspicious transactions.
5. Legal Bases for Processing (For UAE and International Customers)
Under UAE data protection law and applicable international standards, we process your personal data based on:
| Legal Basis | Explanation |
|---|---|
| Performance of a Contract | Processing necessary to fulfill your booking and provide travel services |
| Compliance with Legal Obligations | Processing required to comply with UAE laws, court orders, or regulatory requirements |
| Legitimate Interests | Processing for fraud prevention, security, service improvement, and business operations (provided your rights do not override these interests) |
| Consent | Processing for marketing communications and optional cookies (you may withdraw consent at any time) |
6. Sharing Your Information
We share your personal information with the following categories of recipients:
6.1 Travel Suppliers
We share your personal information with the following categories of recipients:
6.1 Travel Suppliers
| Recipient | Purpose | Data Shared |
|---|---|---|
| Travel agents | Hotel booking platform | Identity, Traveler, Contact, Booking details |
| Hotels and Accommodation Providers | Accommodation services | Identity, Traveler, Passport details, Special requests, Booking details |
| Airlines and Transport Providers | Transportation services | Identity, Traveler, Passport details, Booking details |
| Tour Operators | Excursions and activities | Identity, Traveler, Booking details |
6.2 Payment Processors
| Recipient | Purpose | Data Shared |
|---|---|---|
| Payment card companies | Payment processing, fraud prevention | Payment information, Identity, Transaction details |
6.3 Other Third Parties
| Recipient | Purpose | Data Shared |
|---|---|---|
| Government Authorities | Compliance with laws, visa processing, immigration | Identity, Passport, Travel details (as required by law) |
| Professional Advisors | Legal, accounting, or insurance services | As necessary for advice or dispute resolution |
| IT Service Providers | Website hosting, email services, analytics | Technical data, Usage data |
| Corporate Customers | For bookings made by employers on behalf of employees | Booking details, Traveler information (as authorized by the corporate customer) |
6.4 International Transfers
Your information may be transferred to and processed in countries outside the UAE where our suppliers operate. We ensure appropriate safeguards are in place, including:
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
Your information may be transferred to and processed in countries outside the UAE where our suppliers operate. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Supplier commitments to data protection
- Compliance with international data protection standards where applicable
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
| Data Type | Retention Period |
|---|---|
| Booking Records | 5 years after completion of travel (to comply with legal and tax obligations, and for dispute resolution) |
| Payment Information | As required by financial regulations (typically 5 years) |
| Customer Communications | 3 years after last interaction |
| Marketing Preferences | Until consent is withdrawn or 2 years after last interaction |
| Website Usage Data | 26 months (for analytics purposes) |
| Complaint Records | 5 years after resolution |
After the retention period, your data will be securely deleted or anonymized.
8. Your Rights
Under applicable data protection laws, you have the following rights:
8. Your Rights
Under applicable data protection laws, you have the following rights:
| Right | Description |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you |
| Right to Rectification | Correct inaccurate or incomplete data |
| Right to Erasure | Request deletion of your data (where legally permitted) |
| Right to Restriction | Restrict processing of your data in certain circumstances |
| Right to Data Portability | Receive your data in a structured, commonly used format |
| Right to Object | Object to processing based on legitimate interests |
| Right to Withdraw Consent | Withdraw consent for marketing or optional cookies |
| Right to Lodge a Complaint | Complain to a supervisory authority |
How to Exercise any of those rights:
Please email info@arttravel.ae with information to identify you (your name and booking reference).
We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Cookies and Similar Technologies
10.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, understand how you use our site, and improve your experience.
10.2 Types of Cookies We Use
Please email info@arttravel.ae with information to identify you (your name and booking reference).
We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (SSL/TLS)
- Secure payment processing (PCI DSS certified)
- Access controls and authentication procedures
- Regular security assessments
- Staff training on data protection
- Secure data storage and disposal procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Cookies and Similar Technologies
10.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, understand how you use our site, and improve your experience.
10.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality (e.g., session management, security) | Session or persistent |
| Functional Cookies | Remember your preferences and settings | Up to 1 year |
| Analytics Cookies | Track usage patterns to improve our website (e.g., Google Analytics) | Up to 26 months |
| Marketing Cookies | Deliver relevant advertisements and measure campaign effectiveness | Up to 1 year |
10.3 Third-Party Cookies
We may allow selected third parties to place cookies on our website, including:
10.4 Managing Cookies
You can control cookies through your browser settings:
Disabling certain cookies may affect website functionality.
10.5 Cookie Consent
We request your consent for non-essential cookies through our cookie banner when you first visit our website. You may change your preferences at any time.
11. Marketing Communications
With your consent, we may send you:
You may opt out at any time by:
We do not sell or rent your personal information to third parties for marketing purposes.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
13. Third-Party Links
Our Website may contain links to third-party websites (e.g., hotels, airlines, tour operators). We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically.
If we make material changes, we will notify you by:
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@arttravel.ae
16. Specific Provisions for UAE Residents
16.1 Emirates ID and Passport Data
We collect Emirates ID and passport information as required by:
16.2 Data Localization
While we primarily store data on secure servers, some data may be transferred internationally as described in Section 6.4.
17. Specific Provisions for Corporate Customers
If you are a legal entity making bookings on behalf of employees or representatives:
18. Cookie Policy
18.1 Essential Cookies
We may allow selected third parties to place cookies on our website, including:
- Google Analytics - for website analytics
- Network International - for payment processing and fraud prevention
- Social media platforms - if you interact with our social media features
10.4 Managing Cookies
You can control cookies through your browser settings:
- Chrome: Settings - Privacy and security - Cookies and other site data
- Firefox: Options - Privacy & Security - Cookies and Site Data
- Safari: Preferences - Privacy - Cookies and website data
- Edge: Settings - Cookies and site permissions
Disabling certain cookies may affect website functionality.
10.5 Cookie Consent
We request your consent for non-essential cookies through our cookie banner when you first visit our website. You may change your preferences at any time.
11. Marketing Communications
With your consent, we may send you:
- Newsletters and promotional offers
- Information about new destinations or services
- Special deals and discounts
You may opt out at any time by:
- Clicking the "unsubscribe" link in our emails
- Emailing info@arttravel.ae with "Unsubscribe" in the subject line
- Updating your preferences in your account (if applicable)
We do not sell or rent your personal information to third parties for marketing purposes.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
13. Third-Party Links
Our Website may contain links to third-party websites (e.g., hotels, airlines, tour operators). We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically.
If we make material changes, we will notify you by:
- Email (if we have your contact information)
- A prominent notice on our website
- As otherwise required by applicable law
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@arttravel.ae
16. Specific Provisions for UAE Residents
16.1 Emirates ID and Passport Data
We collect Emirates ID and passport information as required by:
- Hotel registration requirements in the UAE and other countries
- UAE tourism regulations
- Visa processing requirements
16.2 Data Localization
While we primarily store data on secure servers, some data may be transferred internationally as described in Section 6.4.
17. Specific Provisions for Corporate Customers
If you are a legal entity making bookings on behalf of employees or representatives:
- You warrant that you have obtained necessary consents from your employees/travelers to share their personal data with us
- You shall provide a copy of this Privacy Policy to all travelers
- You remain responsible for ensuring compliance with applicable data protection laws regarding your employees' data
18. Cookie Policy
18.1 Essential Cookies
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| session_id | arttravel.ae | Maintains user session during booking | Session |
| csrf_token | arttravel.ae | Security against cross-site request forgery | Session |
| cookie_consent | arttravel.ae | Stores cookie preference | 1 year |
18.2 Analytics Cookies
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes users | 2 years |
| _gid | Google Analytics | Distinguishes users | 24 hours |
| _gat | Google Analytics | Throttles request rate | 1 minute |
18.3 Payment Processing Cookies
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| Various | Network International | Secure payment session management | Session |
18.4 Managing Cookie Preferences
You can manage your cookie preferences through our cookie consent tool (available on first visit) or through your browser settings as described in Section 10.4.
By using our Website and services, you acknowledge that you have read and understood this Privacy and Cookie Policy.
You can manage your cookie preferences through our cookie consent tool (available on first visit) or through your browser settings as described in Section 10.4.
By using our Website and services, you acknowledge that you have read and understood this Privacy and Cookie Policy.
2025 © ArtTravel
Al Mararr 2, office 107, Dubai, UAE