Terms and Conditions

Last Updated: January 01, 2026

1. Introduction and Contract

These Terms and Conditions ("Conditions") govern all bookings made through arttravel.ae ("Website"), which is operated by ART TRAVEL LLC, trade license number 110137. References to "we", "us", or "our" refer to ART TRAVEL LLC. References to "you", "your", or "Customer" refer to the person or legal entity making the booking.

Where you are a legal entity making a booking on behalf of individuals ("Travelers"), these Conditions apply to both the entity and the Travelers, and the entity warrants that it has obtained the agreement of all Travelers to be bound by these Conditions.

The individual making the booking warrants that they are at least 21 years old and, if booking on behalf of a legal entity, that they have full authority to bind the entity to these Conditions.

By making a booking with us, you confirm that you have read, understood, and agree to be bound by these Conditions, together with the terms and conditions of our suppliers that form part of your travel arrangements.

1.1 Definitions

"Customer" means the person or legal entity that makes a booking and enters into a contract with us.

"Traveler" means any individual who will be receiving the travel services booked by the Customer, whether the Customer itself (if an individual) or individuals on whose behalf the Customer is booking.

"Lead Traveler" means the individual designated as the primary contact during travel and in whose name the booking may be registered.

"Authorized Representative" means, where the Customer is a legal entity, the individual who warrants they have full authority to bind the entity to these Conditions.

2. Your Booking

2.1 Booking Confirmation
A binding contract between you and us comes into existence only when we issue a written booking confirmation to you. Until such confirmation is issued, any prices or availability quoted are subject to change.

2.2 Accuracy of Information
The Customer is responsible for ensuring that all information provided to us, including names of all Travelers, travel dates, and other details, is complete and accurate. Names must match the passport exactly as they appear for each Traveler. Any costs incurred due to incorrect information provided by the Customer shall be the Customer's sole responsibility.

2.3 Communications

Where you make a booking directly with us, all communications will be sent to the email address provided at the time of booking. It is your responsibility to ensure this email address is accurate and regularly checked.

Where the Customer is a legal entity, communications may be sent to the designated contact person and email address provided at the time of booking. It is the Customer's responsibility to ensure that the designated contact person communicates relevant information to all Travelers.

2.4 Special Requests

We will endeavour to pass any reasonable special requests (such as room preferences, dietary requirements) to our suppliers. However, we cannot guarantee that such requests will be met, and failure to meet any special request will not constitute a breach of contract.

2.5 Corporate Bookings

Where the Customer is a legal entity:

• The entity shall be jointly and severally liable with the individual making the booking for all obligations under this contract;
• The entity shall ensure that all Travelers are provided with a copy of these Conditions and comply with them;
• The entity shall indemnify us against any losses arising from the failure of any Traveler to comply with these Conditions;
• The entity acknowledges that payment obligations are its sole responsibility, and the individual making the booking shall not incur personal liability solely by virtue of making the booking.

2.5.1 Authority to Bind
If the Customer is a legal entity, the individual making the booking warrants that they have full authority to bind the entity to these Conditions. The entity agrees to be jointly and severally liable with the individual for all obligations under this contract.

3. Supplier Terms and Agency Disclosure

3.1 Third-Party Suppliers

Your travel arrangements, including hotel accommodations, are provided by independent suppliers and its affiliated hotel partners. These suppliers operate under their own terms and conditions, which may limit or exclude liability.

3.2 Acceptance of Supplier Terms

By booking with us, you agree to be bound by the terms and conditions of our suppliers. These are available upon request or through the supplier's website. In the event of any conflict between these Conditions and a supplier's terms, the supplier's terms shall prevail in relation to that specific service.

3.3 Supplier Information

We take reasonable care in selecting our suppliers but have no direct control over the provision of services by them. We do not warrant the accuracy of information provided by suppliers and shall not be liable for any errors or omissions in such information.

4. Payments and Pricing

4.1 Payment Methods

We accept payments via Visa, MasterCard, and other methods as indicated on our Website. All payments are processed through Payment card companies. By providing your payment details, you confirm that you are authorized to use the payment method and that sufficient funds are available.

4.2 Cardholder Verification

To minimize fraud, we reserve the right to request:

• A copy of the front and back of the credit/debit card used for payment;
• Proof of address (e.g., recent utility bill);
• Photo identification of the cardholder.

Failure to provide requested documentation may result in cancellation of your booking.

4.3 Pricing and Errors

All prices quoted on our Website are accurate at the time of publication but are subject to change without notice. In the rare event of an obvious pricing error, we reserve the right to cancel the booking and provide a full refund of all monies paid. No contract shall exist based on an erroneous price.

4.4 Taxes and Fees

The price of your holiday includes all taxes, duties, and charges known to us at the time of booking. However, any taxes or fees introduced after booking or collected at the destination (such as tourist taxes, green taxes, city taxes, or resort fees) are your responsibility and must be paid locally directly to the hotel.

4.5 Currency

All transactions are processed in UAE Dirhams (AED). Where foreign currencies are involved, exchange rates are subject to fluctuation and are non-refundable.

4.6 Transaction Fees and Charges

You acknowledge that:

• Payment processing fees are incurred by us for each transaction. These fees vary by card type and issuing country (typically 2.25% for UAE-issued cards and 3.00% for non-UAE cards, with higher rates for certain card types);
• In the event of a cancellation requiring a refund, the original transaction fees may not be recoverable from the payment processor. Accordingly, refunds may be processed net of the original transaction fees, or an administration fee may apply to cover these costs;
• If you initiate a chargeback or dispute through your bank or card issuer, and such dispute is resolved in our favor, you shall be liable for all chargeback fees imposed on us plus any reasonable administrative costs.

4.9 Payment Processor Authority

By making a payment, you acknowledge that our payment processor, Network International LLC, is authorized to credit and debit our merchant account for all transaction amounts, fees, chargebacks, refunds, and adjustments as set forth in our agreement with them.

4.10 Corporate Payment

Invoices for corporate bookings may be issued to the legal entity upon request. Payment terms for invoiced corporate bookings shall be separately agreed in writing. Standard payment terms (Clause 4.2) apply to all credit card bookings regardless of Customer type.

5. Prices and Inclusions

5.1 What's Included

The price of your holiday includes only those items specified in your booking confirmation. Unless otherwise stated, this typically includes accommodation and meals as detailed in your itinerary.

5.2 What's Not Included

Unless otherwise specified, the following are not included:

• Travel insurance;
• Passport and visa fees;
• Airport transfers (unless explicitly booked);
• Meals and beverages not specified;
• Optional excursions and activities;
• Personal expenses (laundry, telephone calls, room service);
• Tips and gratuities;
• Hotel early check-in/late check-out fees;
• Local taxes and levies payable at destination;
• Any items of a personal nature.

6. Cancellation and Amendments by You

6.1 How to Cancel or Amend

All cancellation and amendment requests must be made in writing by the lead passenger to booking@arttravel.ae. The effective date of cancellation or amendment is the date we receive your written notification.

6.2 Amendment Charges

If you wish to change your booking after confirmation, we will do our utmost to accommodate your request. Amendment fees apply as follows:

Please note that many travel arrangements, particularly special promotional rates, may not be changeable after booking. In such cases, any change request will be treated as a cancellation and subject to applicable cancellation charges.

6.3 Cancellation Charges

Cancellation charges are determined by the specific hotel's policy applicable to your booking, as advised at the time of booking and confirmed in your booking confirmation. These policies vary by hotel, rate type, season, and time of cancellation.

6.3.1 Non-Refundable Rates

Many bookings, particularly those at discounted rates or special promotional rates, are offered on a non-refundable basis. For such bookings, no cancellation, amendment, or refund is possible under any circumstances once the booking is confirmed.

6.3.2 Refundable Rates

For refundable rates, the cancellation period and applicable charges will be clearly displayed at the time of booking and included in your booking confirmation. These typically range from free cancellation within a specified period to full charges for cancellations made close to arrival.

6.3.3 No-Show Charges

If you fail to arrive without prior cancellation ("no-show"), you will be charged 100% of the total booking cost. The hotel may release the room after midnight on the arrival date unless late arrival has been arranged.

6.3.4 Early Checkout

If you check out before the scheduled departure date, you may be charged early checkout fees by the hotel, which can be up to 100% of the remaining nights.

6.4 Group Bookings

Special cancellation and payment terms apply to group bookings of 10 or more persons, or as otherwise defined by the hotel. Group bookings must be confirmed directly with our reservations team and are subject to separate written terms. Standard online cancellation policies do not apply to group bookings.

6.5 Partially Utilized Services

Partially utilized services are non-refundable.

6.6 Refund Processing

Approved refunds will be processed within 14 working days of confirmation, though refunds to credit cards may take up to 45 days depending on your bank. A refund administration fee of AED 100 per booking may apply. Refund claims must be submitted within 30 days of completion of travel.

7. Changes and Cancellations by Us

7.1 Changes by Us

While we strive to provide the holiday you booked, circumstances may require us to make changes. We reserve the right to change your booking at any time.

7.2 Major Changes

If we make a major change to your holiday (such as a significant change in accommodation standard, change of departure date by more than 12 hours, or change of destination), we will inform you as soon as reasonably possible. You will then have the option to:

• Accept the change of arrangements; or
• Accept alternative travel arrangements of comparable standard, if available (with a refund of any price difference); or
• Cancel your holiday and receive a full refund of all monies paid.

You must notify us of your choice within 7 days of receiving notice of the major change (or within a reasonable time if departure is imminent). If we do not receive your response, you will be deemed to have accepted the change.

7.3 Minor Changes

Minor changes (such as alteration of flight times by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard) do not entitle you to compensation or cancellation.

7.4 Cancellation by Us

We may cancel your booking in rare circumstances, including but not limited to force majeure events, supplier failure, or minimum passenger requirements not being met. In such cases, you will receive a full refund of all monies paid, and we shall have no further liability to you.

8. Force Majeure

We shall not be liable for any failure to perform or delay in performing our obligations caused by events beyond our reasonable control ("Force Majeure"). Such events include but are not limited to: war or threat of war, riot, civil disturbance, terrorist activity, industrial disputes, strikes, natural disasters, fire, floods, adverse weather conditions, acts of God, acts of government, governmental restrictions or orders, pandemics, epidemics, health emergencies, closure of airports, failure of carriers or suppliers, and any other circumstances beyond our control.

If we are forced to cancel or change your holiday due to Force Majeure, we will offer you a refund or alternative arrangements where possible, but no compensation shall be payable.

9. Passport, Visa, and Health Requirements

9.1 Customer Responsibility

It is your sole responsibility to ensure that you and all members of your party have valid passports (with at least 6 months validity remaining after your return date), all necessary visas, permits, vaccinations, and health certificates required for your destination and any transit points.

9.2 Information Only

Any information provided by us regarding passports, visas, or health requirements is given in good faith but without liability. You should verify all requirements with the relevant embassies, consulates, or health authorities before travel.

9.3 Failure to Comply

We accept no responsibility if you or any member of your party is denied boarding, refused entry, deported, or otherwise unable to travel due to failure to comply with any passport, visa, immigration, or health requirements. Any costs, fines, or penalties incurred as a result shall be your sole responsibility.

10. Travel Insurance

10.1 Strongly Recommended

We strongly recommend that you and all members of your party obtain comprehensive travel insurance prior to departure. Insurance should cover, at minimum:

• Medical expenses and emergency evacuation;
• Trip cancellation and curtailment;
• Baggage loss or delay;
• Personal liability.

10.2 No Liability
It is your responsibility to ensure that the insurance policy you purchase is suitable and adequate for your specific needs, including any activities you plan to undertake. We accept no liability for any losses that would have been covered by adequate travel insurance.

11. Your Behaviour and Conduct

11.1.1 Traveler Conduct

All Travelers agree to behave in a respectful manner towards other travelers, staff, suppliers, and property throughout their holiday.

11.1.2 Corporate Responsibility

If the Customer is a legal entity booking on behalf of Travelers, the Customer shall be responsible for ensuring that all Travelers are made aware of and comply with these conduct requirements. The Customer agrees to indemnify us for any losses caused by the conduct of Travelers for whom they booked.

11.2 Consequences of Unacceptable Behaviour

If, in our reasonable opinion or the opinion of any supplier (including hotel management or other authority), your behaviour or the behaviour of any member of your party is disruptive, abusive, threatening, or causes or is likely to cause danger, damage, or distress to others, we may terminate your travel arrangements immediately. In such circumstances:

• No refunds will be provided;
• You will be responsible for all costs incurred as a result of termination, including return travel arrangements;
• We shall have no further liability to you.

12. Excursions and Activities

Excursions, tours, or activities that you book independently during your holiday, whether through third-party providers or directly with local operators, do not form part of your contract with us. Your contract for such activities is with the provider directly. We have no involvement in, supervision of, or control over such activities and accept no liability for any loss, injury, or damage arising from them.

13. Complaints and Feedback

13.1 Reporting Issues During Your Holiday

If you encounter any problem during your holiday, you must immediately inform the relevant supplier (e.g., hotel management) AND notify us at booking@arttravel.ae. You should also complete any incident report form available at the property.
IMPORTANT: You must NOT contact the hotel directly about any complaint after your return. All post-travel complaints must be submitted through us.

13.2 Formal Complaints

If the issue is not resolved to your satisfaction, you may submit a formal complaint in writing to info@arttravel.ae no later than 30 days after your return. Please include:

• Your booking reference number;
• Holiday dates;
• Full details of the issue;
• Copies of any correspondence with the hotel;
• Photographs or other evidence supporting your complaint.

13.3 Our Role in Complaints

Upon receiving your complaint, we will forward it to Travel agent or third parties platform for investigation with the hotel. Travel agent or third parties platform requires up to 21 days to investigate and provide a response. We will keep you informed of progress and communicate travel agent or third parties platform response to you once received.

13.4 Effect of Failure to Report

If you fail to report a complaint during your holiday and follow the procedure above, we and our suppliers will have been deprived of the opportunity to investigate and rectify the issue, which may affect your rights under this contract and any entitlement to compensation.

14. Our Liability to You

14.1 Our Role

We act as an agent for disclosed principals (including Travel agent, third parties platform, hotels, and other suppliers). We are not the provider of accommodation, transportation, or other services and have no direct control over the third parties who provide these services.

14.2 Standard of Care

Our obligation is to exercise reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Conditions.

14.3 Limitations of Liability

We do not accept liability for:

• Any injury, illness, death, loss, damage, expense, or claim resulting from acts or omissions of the affected person or third parties;
• Events beyond our control (Force Majeure);
• Services or facilities that do not form part of our contract (including independently booked excursions);
• Any failure of suppliers to meet your expectations, where the property was booked at your express request and is not featured in our brochures or website;
• Any injury, illness, death, loss, or damage arising from the acts or omissions of any hotel, carrier, or other supplier, including but not limited to failure to provide services, breach of safety standards, or any other default;
• Any losses, damage, injury, illness or death arising out of a Reservation or acts or omissions of a hotel.

14.4 Financial Limits

Except in cases involving death or personal injury, our total liability to you shall be limited to a maximum of the total price paid by you for the booking. This limit applies where you prove that no benefit or enjoyment has been obtained.

14.5 International Conventions

Your travel arrangements may be subject to international conventions (including the Montreal Convention for air travel, Athens Convention for sea travel, Berne Convention for rail travel) that limit the liability of carriers and suppliers. We shall be entitled to the benefit of any such limitations.

15. Chargebacks and Disputes

15.1 Definition

A "chargeback" occurs when a customer disputes a transaction with their bank or card issuer. This clause applies primarily to individual consumers. Corporate Customers who wish to dispute transactions shall do so through the procedures set out in Clause 13 (Complaints) or through direct written communication with us.

15.2 Customer Liability

If you initiate a chargeback or dispute:

• You remain fully liable for the original booking amount if the cancellation policy at the time of chargeback provided for no refund;
• You shall be liable for all chargeback fees imposed on us by our payment processor;
• You shall be liable for any administrative costs we incur in defending the chargeback;
• If the chargeback is determined in our favor, you authorize us to recharge your card for all amounts due, including original booking amounts (if applicable), chargeback fees, and administrative costs.

15.3 Unauthorized Transactions

If you believe an unauthorized transaction has occurred using your card, you must:

• Immediately contact your bank; and
• Notify us in writing within 3 business days.

15.4 Cooperation

You agree to cooperate fully with us and our payment processor in any chargeback investigation, including providing timely responses to requests for information and documentation.

16. Data Protection and Privacy

Any personal data you provide to us will be processed in accordance with our Privacy Policy, which is available on our Website. By making a booking, you consent to us sharing your personal information with our suppliers as necessary to fulfill your travel arrangements.

17. Website Usage

17.1 Accuracy

We endeavor to ensure that all information on our Website is accurate, but errors may occasionally occur. We reserve the right to correct errors without notice.

17.2 Availability

We do not guarantee that our Website will be uninterrupted or error-free. Access may be suspended temporarily for maintenance or other reasons.

17.3 Intellectual Property

All content on our Website, including text, graphics, logos, and software, is our property or that of our licensors and is protected by copyright and other intellectual property laws.

17.4 Cookies

Our website uses cookies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our Cookie Policy, which is available on our Website.

18. Governing Law and Jurisdiction

18.1 Governing Law

These Conditions and any contract between you and us are governed exclusively by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.

18.2 Jurisdiction

The Courts of Dubai shall have exclusive jurisdiction to determine any dispute or claim arising out of or in connection with these Conditions or any booking, provided that we retain the right to bring proceedings against you in your country of residence or any other relevant country for breach of these Conditions.

18.3 International Arbitration

For the avoidance of doubt, this clause governs the relationship between you and us. Our agreements with suppliers may be subject to different governing laws and dispute resolution mechanisms, including arbitration, which shall not affect your rights against us under this contract.

18.4 Language

These Conditions are originally drafted in English. Any translation is provided for convenience only, and in the event of any conflict, the English language version shall prevail.

19. Contact Us

For all inquiries, amendments, cancellations, or complaints, please contact us:
Email:

• Bookings and Amendments: booking@arttravel.ae
• Complaints: info@arttravel.ae
• General Inquiries: info@arttravel.ae

By making a booking with arttravel.ae, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.